HELP
Returns & cancellations
All sorority.boutique orders are custom. Cancellation options depend on how far your order has progressed:
- Within 48 hours, before we procure garments: 97% refund if you notify us in time.
- After garments are ordered, before customization: 72% refund.
- Once printing or embroidery production starts: no cancellations or refunds.
Decorated items cannot be resold to another group. We do not accept returns for change of mind, incorrect size selections, event cancellation, or unsold quantity after decoration.
Quality issues on blanks
Manufacturer defects (small holes, stains, sewing errors) occur in a small percentage of blanks. When we cannot reorder in time, we may credit imperfect units at our discretion while still shipping them marked with QC tape. See the full policy for details.
Need help?
Email orders@sorority.boutique with your order ID as soon as you need to cancel or report an issue.