HELP
Help & order rules
Everything shoppers ask most — shipping cost, how long orders take, returns, sizing, and budget-friendly picks. Support: orders@sorority.boutique.
Shipping cost
We don't quote a single fixed shipping price before checkout — live carrier rates appear after you enter your address. Free standard shipping unlocks at $300.00+ merchandise subtotal when that rate is available for your ZIP.
How long until it arrives?
Please allow a minimum of 2 weeks for production (ordering blanks, decorating, and packing). We are based in San Diego, CA — East Coast shipping often takes about 5 business days on top of that. Tracking shows on your order once a label is purchased (use the same email if you create an account). Full timelines: order policies.
Returns & cancellations
Custom orders follow tiered cancellations: 97% refund if you cancel within 48 hours before we procure garments; 72% after garments are ordered but before customization; no cancellations or refunds once printing or embroidery production starts. No returns for change of mind, wrong size, or event cancellation after decoration.
Returns summary → · Full order policies →
Sizing & body type
We don't filter the catalog by body type. Pick the size on each product page (and check the fit notes there). You are responsible for size selections — we do not accept returns for fit. When unsure, ask for a spec sheet or email support before you order.
Budget-friendly tips
Lowest path: a Shop tee ordered blank (no logo). Adding a logo on custom Shop pieces is $5.00. Ready-made Products use their listed price with no logo fee. Group volume discounts apply by piece count (6–11 pcs 5% off, 12–23 pcs 8% off, 24+ pcs 12% off). Ask Alex in chat for “cheap tees” and we'll highlight real options on the page.
Design your logo & upload
Alex doesn't draw files inside the chat. Design on your own computer in another window (ChatGPT, Canva, Illustrator — whatever you use), then bring the file back here.
- Ask Alex for a logo prompt — she'll ask name, style, colors, and vibe, then give you a paste-ready ChatGPT prompt.
- Generate and refine the art in that other window; export PNG or SVG.
- On Shop, open a piece → Customize → Upload. Logo add is $5.00. Ready-made Products already include a sorority mark (no upload fee).